Shipping & Returns

Showing delivery and returns information for Australia. Shopping from somewhere else? Change your country at the top of the page.

Shipping

Every item is made to order after you buy it, at our print partner's facility closest to you wherever possible. Making it usually takes 2–7 business days (embroidered caps can take longer), then your order ships with tracking. The times below are estimates from when you order to when it arrives.

  • Tees, hoodies and mugs: usually 1–2 weeks. These are usually printed right here in Australia.
  • Heavyweight tees (All Stations, Standby, Expect No Delay and Cancel SID, Track Direct To…) and embroidered caps: usually 3–4 weeks. These are made at our print partner's overseas facilities and shipped to Australia.

Delivery times are estimates, not guarantees. Carrier delays, customs and peak periods such as November–December can add a week or more. If you order several items, they may arrive in separate parcels because different products are made at different facilities.

Shipping costs are shown at checkout in your local currency.

Returns & refunds

Because each item is made to order, we don't offer refunds or exchanges for change of mind, including ordering the wrong size, so please check the Size Guide before you buy.

If something arrives faulty, misprinted or damaged, or you receive the wrong item, contact us within 30 days of delivery with your order number and a photo. We'll send a replacement or give you a refund at no cost to you.

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and you are entitled to a replacement or refund for a major failure.

Lost or late parcels and wrong addresses

If your order hasn't arrived within 6 weeks of ordering, or your tracking hasn't moved for an unusually long time, email admin@separationsupply.com and we'll chase it up with the carrier. If it's lost, we'll send a replacement or refund you. Please double-check your delivery address at checkout: parcels returned because of an incorrect address can be re-sent, but the re-shipping cost will be charged.